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New to the game problem

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New to the game problem

Postby jaxarale » Wed May 02, 2012 5:36 pm

I have downloaded the game, set up my account and verified it through the email link provided.
I click the icon and get the launcher, login to game and everything is fine, then it goes to full screen and it loads for a couple seconds and says:
Authorization failed, your account is inactive please wait 24 hours and try and log in again.

Any idea whats going on?

Thanks in advance for any help.
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Re: New to the game problem

Postby jaxarale02 » Thu May 03, 2012 5:23 am

To update...

Sent a email yesterday, no response from CS.
Tried again to log in this morning, says activation invalid.
Registered from my second email account and activated it... I am posting now from that account... game still says authorization invalid. Sent another email... no response.
I changed from Yahoo to hotmail and made a completely new email address, followed all the directions and... you guessed it, "authorization invalid" but now it says make sure I am using a NA client... what does that mean?
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Re: New to the game problem

Postby Condulus » Thu May 03, 2012 7:08 am

jaxarale02 wrote:To update...

Sent a email yesterday, no response from CS.
Tried again to log in this morning, says activation invalid.
Registered from my second email account and activated it... I am posting now from that account... game still says authorization invalid. Sent another email... no response.
I changed from Yahoo to hotmail and made a completely new email address, followed all the directions and... you guessed it, "authorization invalid" but now it says make sure I am using a NA client... what does that mean?


We answer emails in the order in which they were received. We will be sure to answer your email. Current wait time is anywhere from a few hours to 2-3 days depending on the issue but we are answering them as quickly as we can.
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Re: New to the game problem

Postby v_buster » Fri May 04, 2012 12:24 am

jaxarale02 wrote: but now it says make sure I am using a NA client... what does that mean?


There are multiple versions of this game. Make sure that the account you created and the game you downloaded are both from this site North America (NA) and not from Europe (EU) or somewhere else.
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Re: New to the game problem

Postby valandil_ » Sun May 06, 2012 6:10 pm

v_buster wrote:
jaxarale02 wrote: but now it says make sure I am using a NA client... what does that mean?


There are multiple versions of this game. Make sure that the account you created and the game you downloaded are both from this site North America (NA) and not from Europe (EU) or somewhere else.

Yeah. You'd be surprised at how many people have this problem lol
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